Director of Operations

A rapidly growing, privately-held service company is looking for a highly effective, process driven manager.  The company is a Connecticut-based service provider to corporate, education, industrial and real estate customers in New England.


  • 4-year Bachelor’s degree a minimum
  • Master’s degree a plus


  • Experience in managing an unskilled labor force in a labor-intensive industry
  • 5 to 10 years experience in people management
  • A minimum of 5 years of employment with one employer is a must


  • Proven P&L responsibility
  • Experienced in developing, meeting and beating fiscal budgets
  • History of handling multiple priorities for sophisticated and demanding customers
  • Experienced in developing and maintaining strong customer relationships
  • History of success in interviewing and hiring managerial talent
  • Skilled in hiring, firing and performance feedback
  • Must be able to communicate clearly and frequently both verbally and in writing up and down the chain of command
  • Extensive skills in the latest labor management IT systems, cloud database applications, enterprise operations systems,  automated timekeeping, etc
  • Skilled in utilizing technology to grade and manage a quality inspection program
  • Proven skills to develop and manage training & safety programs
  • Experienced in building, managing and leading a high-performance team
  • Bilingual ability is a plus


  • Intense honesty/integrity.  Does not cut corners ethically.
  • Organization and planning skills.
  • Aggressiveness.  Moves quickly and takes a forceful stand without being overly abrasive.
  • Analytical skills.  Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.
  • Ability to develop people (for managers).
  • Listening skills.  Lets others speak and seeks to understand their viewpoints.
  • Persuasion.  Able to convince others to pursue a course of action.


  • The compensation program is above industry standards
  • 100k+ Starting salary + Incentives
  • Incentive compensation based on meeting and beating some metric goals
  • Car and phone allowance
  • Insurance benefits
  • 401K
  • Paid time off

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